FAQs

Telfair Community Association, Inc. (HTELF)

Architectural

What types of exterior modifications can I make to my home without requiring association approval?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

Where do I find my community's architectural modification request form?

The architectural modification request form can be found at the on-site office- 121 Telfair Central Blvd, Sugar Land, TX 77479. After the complete transition, it will be located in the “Documents" section of TownSq or by navigating to your "Architectural Review" section in TownSq.

What’s the process for applying? How long does it take to get approval?

Once the application is submitted, it will be reviewed by the ACC, a volunteer homeowners' committee appointed by the Board of Directors to determine whether the request complies with the association’s architectural guidelines. A response from the committee may take up to 30 days from the submission date. Please ensure you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or ACC within 30 days of the submission date, please submit a request via TownSq or email your Onsite General Manager at HTELFManager@goodwintx.com

Board Meetings

How can I determine when the next board meeting will be held?

Monthly Board Meetings are currently held on the 2nd Tuesday of each month at 6 pm at the Telfair Central Hall. Moving forward in 2026, dates and times are typically noted in the News and Events section of TownSq. If you have registered your email address, we will also email meeting details 144 hours before the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents and Meetings- Minutes section of TownSq.

Common Area

What does the Association maintain, and what are my responsibilities for maintaining it?

Homeowners are responsible for their units. The HOA maintains common areas, including amenities, event lawns, medians, common-area fences/walls, playgrounds, pools, fitness facilities, and monuments.

I need to report a maintenance issue in a common area in the community.

We sincerely appreciate your efforts in bringing any maintenance issues in your community to the attention of our management team. Please submit a request via TownSq or info@goodwintx.com and include a picture and as much detail as possible, where applicable. You can track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Trash and recycling are on Mondays and Thursdays. Heavy trash is on the 4th Monday of each month. Trash services are provided by Republic Services at 713-726-7307 through the City of Sugar Land.

How do I get electric/gas/water/trash service?

Individual utilities are handled by the homeowner and transferred through the title and closing process.

How do I get a mailbox key?

Contact your local United States Postal Service center for instructions on obtaining your mailbox key, or contact a locksmith if your house was purchased for resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via TownSq, including a photo, the address of the alleged violation, and any relevant details.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers visit the community every other week.

Is there a list of dos and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community’s name in the “Find My Community Page” field at the top right corner of our webpage. You can also find it in the Documents section and under "Governing Docs."

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Resident Care Team: Available Monday through Friday, 8 AM - 6:00 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

On-Site Community Manager Clinton Seay, MBA.

Via email: HTELFmanager@goodwintx.com.

Via phone: (281) 207-6894

Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com
How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Financial
What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday through Friday, 8 AM—6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

How do I pay for my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

HTELF- Telfair Community Association

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available when you log in to your TownSq account.

From the web:

Log in to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, a $1.50 convenience fee plus 3.5% of the total payment amount is applied, based on your assessment. There is also a $1.95 convenience fee when paying by e-check.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please update the payee's name and the payment address to the PO Box address referenced above. Please note your account number and association code (HTELF) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Log in to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount, as assessed. There is also a $1.95 convenience fee when paying by e-check.

What is my property code?

Your Property Code is HTELF.

What is the Management ID?

6587

When is my assessment due?

Assessments are collected annually and are due on January 1. Homeowners may pay in three installments: December 1, January 1, and February 1.

Are there any fees associated with online payments?

When making credit card payments online, a $1.50 convenience fee applies, plus a 3.5% fee on the total payment amount. This fee is based on your assessment. When making a payment via e-check, a $1.95 convenience fee applies.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past-due assessment. Who can I talk to about these fees?

Contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto-draft?

To update existing Western Alliance recurring payments, click here.

What is my assessment paying for?

Your community’s assessment pays for the association's operating expenses. This can include utilities, maintenance & repairs, pool, landscaping, staffing, property taxes, and insurance.

Where can I find my account number?

You can find your account number (6 digits, starts with a “7”) in your intro letter 11/19/25- billing statement or coupon book. If you cannot locate your account number, please don't hesitate to contact our Resident Care team at 855-289-6007.

Insurance

My lender is requesting a copy of the association's insurance policy. Where do I get this information?

You can contact our Resident Care team Monday through Friday, 8 AM—6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to the insurance certificate?

Contact the Association’s Insurance Agent: Brady, Chapman, Holland & Associates, Inc., 10055 West Gulf Bank, Houston, TX 77040

ehoacerts@bch-insurance.com

713-688-1500 phone; 713-688-7967 fax

Owner Information

How do I update my contact information/mailing address?

Contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I complete a lender questionnaire?

Lender questionnaires can be ordered via the Goodwin website at www.goodwin-co.com. The " Request a Resale Certificate" option is on the top right. Then visit the website at:

https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Goodwin website at www.goodwintx.com for pricing via community archives 3rd party on the link. https://marketplace.communityarchives.com/login

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at:

https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives' direct website at:

https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Short-term rentals are not permitted in Telfair, with a minimum stay of 180 days or 6 months.

What is the community's pet policy?

Please limit your pet's or dog's barking to avoid interfering with your neighbors' quiet use and enjoyment.

What is the community's parking policy?

Parking on public streets is allowed outside of service areas and private roadways (gated); however, RVs, trailers, motorcycles, commercial vehicles, and inoperable vehicles must be kept from public view. Please refer to the DCCRs in the documents section for further details.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – anytime, anywhere, on any device. TownSq streamlines operations for board members and simplifies homeowners' community living. With TownSq, you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events
Request and review the status of service inquiries
Participate in community polls
Access community forms and documents
And more…
How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number
And Zip code (Physical property address)
Provide your email address and create a password

I'm encountering an error when attempting to register for TownSq. Can you help?

Contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page, and a drop-down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password. How can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.